FAQ's

U.S. orders usually leave our warehouse within 24 hours and arrive within 3 to 7 business days, depending on your location. International orders vary by destination. You'll get a tracking number by email as soon as your package ships, so you can follow it the whole way.

Yes. All U.S. orders over $50 ship free. Orders below that amount have a small flat shipping fee, which you'll see clearly at checkout before paying. Free shipping promos may also apply during seasonal sales — check the banner at the top of the site for current offers.

Yes. We ship to most countries worldwide. Shipping rates and delivery times depend on where you are and any local customs rules. Please note that international customers may be responsible for duties, taxes, or import fees on arrival — those are set by your country, not by us.

You have 30 days from the day your order arrives to request a return. The item needs to be unused, in its original packaging, and you'll need your receipt or proof of purchase. For hygiene reasons, opened personal care and beauty products can't be returned unless they arrived damaged or incorrect. Full details are on our Refund Policy page.

If the return is because of something on our end — a damaged item, the wrong product, a defect — we'll cover return shipping in full. If you've changed your mind, return shipping is at your cost. Either way, we'll send you a label and clear instructions as soon as your return is approved.

As soon as your order ships, we'll send you a confirmation email with a tracking link. You can also log into your account to check the latest status. If you don't see anything within 24 hours of placing your order, check your spam folder first, then get in touch with us if it's still missing.

We try to get orders out quickly, so changes are only possible if your order hasn't been packed yet. If you need to update an address or cancel, email us as soon as you can and we'll do our best to catch it before it ships. Once a package has left our warehouse, we're unable to make changes — but we can still help with a return after it arrives.

We accept all major credit and debit cards, along with Apple Pay, Google Pay, Shop Pay, and PayPal. Payments are processed securely through Shopify, so your card details never touch our servers directly.

Start by checking the tracking link from your shipping email — sometimes carriers mark a package as "delivered" a day or two before it actually shows up. If your tracking has been stuck for several days, or it's been more than two business days past the expected delivery date with no sign of your order, get in touch with our team and we'll help you track it down.

Send us an email straight away with your order number and a quick photo of what arrived. We'll make it right with a replacement or a refund — whichever you prefer. In most cases, you won't need to send the wrong or damaged item back unless we specifically ask.

Every Gummy product is manufactured in Europe at Fonex Cosmetics — the same facility where the brand was born. Our formulas have been refined over more than 20 years, and we use the same strict quality standards on every batch.

No. We don't test our finished products on animals at any stage.

Our range is designed to work across hair types, but the right product depends on what you're trying to achieve. As a general guide: thicker hair holds wax well, finer hair tends to respond better to gels and lighter pomades, and textured or curly hair usually benefits from creams, oils, and braid-control formulas. If you're not sure, send us a message describing your hair and your goal — we're happy to point you in the right direction.

Most of our styling and care products are safe for color-treated hair. If you've recently had a chemical treatment, color, or relaxer, we recommend waiting a few days before introducing a new product into your routine. For anything specific, check the full ingredient list on the product page, or reach out and we'll help you choose.